CU Talk Upgrade

Oct 21, 2024 | Advisory

Upgrade to Telephone Banking on October 23rd!

We are upgrading our CU Talk telephone banking system on October 23rd. While we expect the transition to be seamless and the flow and functionality of the system to be familiar, we want to express our appreciation in advance for your patience with any potential issues that arise.

Frequently Asked Questions



Will the phone number be changing

No. Continue to access the system by calling (808) 536-3677 and selecting option 2 when prompted.



Will access be affected at all by the upgrade?

No. Your access should remain unaffected by the upgrade.

b

Will menu options or prompts change?

Only slightly. For example, you can still press the # sign after entering a value (such as when you enter your account number), but it’s not strictly necessary. Although you won’t be told to press the pound key, it doesn’t hurt if you use it!



Will I need to change my password?

No. Log in exactly as you did before.

Always working to improve your experience!

National Public Data Security Breach

Sep 11, 2024 | Education, Advisory

Reminders and Tips for Members in the Wake of the Breach at National Public Data

The recent data security incident at National Public Data potentially exposed confidential information including names, email addresses, phone numbers, social security numbers and mailing addresses of billions of individuals in the United States, the United Kingdom and Canada.

The good news is your data continues to be secure on our systems at Hawaii Central Federal Credit Union. Your security is a top priority for us, and we are sharing this incident with you to keep you abreast of the situation. We appreciate your patience with our team as we continue to take steps to keep your data secure by asking:

All members create strong passwords for their accounts.
When you call us, we may ask additional security questions to verify your identity and ensure that only you can access your accounts.

Rest assured our team regularly monitors your accounts for suspicious activity and will contact you immediately in the event of possible fraud. We ask that you do to contact us for help if you suspect suspicious account activity.

Considering the breach at National Public Data, we are taking this opportunity to remind members to review security protocols they have in place. Here are a few helpful tips:

Monitor your Credit Report and Account Statements at Financial Institutions for suspicious activity. To get a free credit report, click here.
Freeze Accounts when suspicious activity is detected on your statements and credit report.
Use Multifactor Authentication when it is available to add a layer of security by having a code sent to your phone upon log in.
Update passwords periodically and use strong passwords, using a mixture of uppercase and lowercase letters, and incorporating numbers and special characters. Stay away from birthdays and names of your loved ones.
Be cautious with email links and attachments (especially in unsolicited emails) as these may be Phishing Scams. Attachments and links could be an attempt to install malicious software on your device and harvest your data.
Update your antivirus software and run regular security scans to ensure your devices are secure.

If you need more information on the breach at National Public Data, click here.

Medicare Limitations with Herb Hussey

Dec 29, 2023 | Workshops, Education, Advisory

Medicare Limitations

Herb Hussey, Retirement Planner and Partner with Windward Financial, joined us for Financial Planning with Hawaii Central Federal Credit Union which is set to air on `Olelo Community Media. Herb presented on and discussed the Limitations of Medicare. Please find the Youtube playlist to frequently asked questions below, by clicking on the hamburger icon in the upper right corner of the video. Quick Links to videos can also be found by clicking on the Playlist Quick Links toggle. The full discussion will also be available through the on-demand service with `Olelo Community Media, shortly. Please be advised that Hawaii Central FCU makes no representations or warranties of any kind, whether expressed or implied, with regard to third party products, services and/or content. Be sure to read our full disclaimer by clicking on it below.

Questions?

Contact Herb Hussey at Windward Financial

Phone: 808-479-8447
Email: HerbHussey@gmail.com

FULL DISCLAIMER

Content Not To Be Construed as a Recommendation, Solicitation, or Offering: None of the material offered is to be construed as a solicitation, recommendation or offer to buy or sell any security, financial product or instrument. Many of the products described involve significant risks, and you should not enter into any transactions unless you have fully understood all such risks and have independently determined that such transactions are appropriate for you. Any discussion of the risks contained herein with respect to any product should not be considered to be a disclosure of all risks or a complete discussion of the risks that are mentioned. You should neither construe any of the material contained herein as business, financial, investment, hedging, trading, legal, regulatory, tax, or accounting advice nor make Hawaii Central Federal Credit Union or Windward Financial the primary basis for any investment decisions made by or on behalf of you. You are encouraged to consult your business advisor, attorney, and tax and accounting advisors concerning any contemplated transactions.

Indemnity: Without prejudice to any limitations of liability, you will indemnify Hawaii Central Federal Credit Union and hold it harmless with respect to any liabilities (including all costs of investigation and defense) and other damages that directly or indirectly may derive from conducting any business involving Windward Financial, and including, but not limited to, from any use of WindwardFinancial.net to make investment and/or financial decisions.

Third Party Disclaimer: Hawaii Central FCU makes no representations or warranties of any kind, whether expressed or implied, with regard to third party products, services and/or content.

Playlist Quick Links

Out of Pocket Expenses Trip Insurance Countries with Nationalized Insurance Medicare Defined Travel to China Thailand Health System Exceptions to the Rule

Wanna Earn While You Learn?

Download our Zogo app and earn gift cards while you improve your knowledge of finance. JUST REMEMBER to enter the access code: HCFCU.

21324 HCFCU Q3 Mobile Header Zogo@2x new

ADVANTAGE CONTEST WINNER

Nov 3, 2023 | Video Banking, Advisory, Contest, Chaminade

Chaminade Student Demetrius Wins a Grocery Delivery!

On November 2, we surprised Demetrius, a student at Chaminade who participated in our social media selfie contest, with a grocery delivery (a value of up to $350!). The contest was held in celebration of the launch of our ADVANTAGE program for young adults. The ADVANTAGE program is focused on helping young adults establish their finances, build credit and pay for school.

Demetrius, a Chaminade Silversword who met us at a new student orientation event, says he recently submitted his application for membership with Hawaii Central Federal Credit Union. In addition to learning about our student loans and the importance of establishing finances and building credit, he learned about the convenience of Video Banking. He plans to use the service to complete his application.

With no limit on contest entries, Demetrius was eager to win and submitted several entries. Perserverance and hard work pays off. Keep up the good work, and success will follow you everywhere, Demetrius! Congratulations from your `Ohana at Hawaii Central Federal Credit Union.

PSH Insurance Presents

Nov 2, 2023 | Workshops, Education, Advisory

PSH Insurance Joins us at `Olelo Community Media

Executive Vice President of PSH Insurance, Gary Yanagihara has agreed to presenting on a series of Financial Literacy topics for us.

On November 1st, Gary joined us at `Olelo Community Media for a taping of the next 2 episodes of our financial planning series: Financial Education with Hawaii Central Federal Credit Union. We started out on a subject near and dear to many of our hearts, protecting our pets and planning for those unexpected pet expenses. He also shared information on the emotional journey for those who are faced with Long-term Care decisions.

On November 15th, Gary will continue presenting on Long-term care, and you are invited to Zoom into the `Olelo studio to listen in on the discussion and ask questions. To RSVP for these workshops please register below.

If you can’t attend, we have good news! The full series of financial planning workshops we have done this year will broadcast by `Olelo Community Media next season, which starts in January 2024. The series will also be available through `Olelo’s on-demand service. Please stay tuned for the schedule!

Spoof Scam

Sep 13, 2023 | Advisory, Press Room, Education

SCAM ALERT: HAWAII CENTRAL FEDERAL CREDIT UNION MEMBERS RECEIVE SCAM CALLS ASKING FOR SENSITIVE INFORMATION

Honolulu, Hawaii – It has come to our attention that members are receiving fraudulent calls from what appears to be a Hawaii Central Federal Credit Union (FCU) phone number, in which the caller is claiming to be a Hawaii Central FCU staff member and asking for card information. This is a scam. Do not give out any sensitive information.

Scammers use technology called “spoofing” to manipulate caller ID names and phone numbers to get sensitive information and gain access to the victim’s accounts.

Hawaii Central FCU wants to remind members that staff will never ask for your account number, login information or any other confidential information unless the call or inquiry is initiated by the member. If you receive a suspicious call, text, email or letter, please contact us at (808) 536-3677 or our VISA Fraud Department at (888) 918-7313 to verify the inquiry was, in fact, from Hawaii Central FCU.

View Press Release

Our offices will be closed on January 20, 2025 in observance of the Martin Luther King, Jr. holiday.