Careers

Open Positions

Teller II

Primary Responsibilities:
The Teller II is responsible to accurately process member’s transactions while providing the member with a positive, memorable experience.  The Teller II position is also responsible to open new accounts and effectively profile new and existing members and make appropriate suggestions for products and services (both loans and deposits) to help them meet/exceed their financial objectives.

Essential Duties:

1. Responsible to ensure positive member experiences at every touch point (in person, over the phone, etc.)  Ensure that new and existing members are provided information concerning the Credit Union, its products, services and policies.  Actively engage members and ensures they are effectively profiled, educated and when appropriate, cross-sold additional products/services (both loans and deposits) to help them meet/exceed their financial objectives.  Able to also actively engage members while opening new accounts and adding additional services to their relationship with the Credit Union.
2. Maintains a clear understanding of applicable regulations and disclosures, and the Credit Union’s policies and procedures.  Responsible to comply with these rules and regulations as it pertains to the handling of cash and negotiable items and the servicing of member’s accounts.
3. Processes all transactions in an accurate and efficient manner, keeping cash differences and non-policy losses at a minimum.
4. Address member’s questions/concerns, including any required research.  Provide members with effective solutions and alternatives in a timely manner, or, as applicable, refer them to the proper person for specific information and assistance.
5. Builds, retains and acquires member relationships to achieve sales and service goals for the branch.  Participates in cross training opportunities to gain additional knowledge.  Actively participates in all branch/Credit Union sales promotions and campaigns, including but not limited to outbound member calls and referrals.

Other Duties:

1. Represent HCFCU in community events, as appropriate
2. Actively participate in credit union functions.
3. Other duties as assigned

Minimum Qualification Requirements:

1. One year cash handling & customer service experience preferred.
2. Must be able to effectively and professionally communicate to both internal customers and external members.
3. Must have a basic PC knowledge.
4. New Accounts experience preferred.

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Consumer Loan Clerk

Primary Responsibilities:
The Consumer Loan Clerk performs support duties necessary in the operation of the Loan Department.  This position is under the general supervision of the Loan Department Manager.

Essential Duties:

1. Responsible to ensure positive member experiences at every touch point (in person, over the phone, etc.).  Ensure that members are provided with information concerning the credit union, its products, services and policies.  Actively engage members and ensures they are effectively profiled, educated and when appropriate, cross-sold additional products/services (both loans and deposits) to help them meet/exceed their financial objectives. 
2. Respond to incoming phone calls.
3. Processes loan applications (credit reports, member profiles, employment verification, etc.).
4. Process Paid-in-Full loans.
5. Verification of member’s account as requested by other institutions, agencies, etc.
6. Maintenance of loan files.
7. Interviews loan applicants.
8. Prepares loan documents, complete loan closing with members.
9. If applicable, act as loan officer for share secured loans only if approved by the Loan Committee.
10. Prepares Credit Committee meeting minutes, and adverse action notices.
11. Assists other loan department personnel as needed.
12. Responsible for the following for real estate loans: member service calls, loan payoffs, paid off releases, and loan file storage.

Other Duties:

1. Represent HCFCU in community events, as appropriate.
2. Offer ancillary loan products and services.
3. Actively participate in credit union functions.
4. Other duties as assigned. 

Minimum Qualification Requirements:

1. Minimum one year previous in a consumer loan department preferred.
2. Must be able to effectively and professionally communicate (both in written and oral form) to both internal customers and external members.
3. Must be detail oriented; able to handle multiple tasks and able to meet deadlines.
4. High School degree required.
5. Must have knowledge of Word and Excel.

Excellent Employee Benefits.  Salary commensurate with experience.