Primary Responsibilities:

The Teller II is responsible to accurately process member’s transactions while providing the member with a positive, memorable experience.  The Teller II position is also responsible to open new accounts and effectively profile new and existing members and make appropriate suggestions for products and services (both loans and deposits) to help them meet/exceed their financial objectives.

Essential Duties:

1. Responsible to ensure positive member experiences at every touch point (in person, over the phone, etc.)  Ensure that new and existing members are provided information concerning the Credit Union, its products, services and policies.  Actively engage members and ensures they are effectively profiled, educated and when appropriate, cross-sold additional products/services (both loans and deposits) to help them meet/exceed their financial objectives.  Able to also actively engage members while opening new accounts and adding additional services to their relationship with the Credit Union.
2. Maintains a clear understanding of applicable regulations and disclosures, and the Credit Union’s policies and procedures.  Responsible to comply with these rules and regulations as it pertains to the handling of cash and negotiable items and the servicing of member’s accounts.
3. Processes all transactions in an accurate and efficient manner, keeping cash differences and non-policy losses at a minimum.
4. Address member’s questions/concerns, including any required research.  Provide members with effective solutions and alternatives in a timely manner, or, as applicable, refer them to the proper person for specific information and assistance.
5. Builds, retains and acquires member relationships to achieve sales and service goals for the branch.  Participates in cross training opportunities to gain additional knowledge.  Actively participates in all branch/Credit Union sales promotions and campaigns, including but not limited to outbound member calls and referrals.

Minimum Qualification Requirements:

1. One year cash handling & customer service experience preferred.
2. Must be able to effectively and professionally communicate to both internal customers and external members.
3. Must have a basic PC knowledge.
4. New Accounts experience preferred.

Location:  Main Branch

Primary Responsibilities:

Consistently provides an atmosphere of high-quality member service. Confidently supports credit union sales efforts and performs transaction for members regarding all share and loan products and services. Consult with members and provide solutions to match their needs.

Essential Duties:

1. Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and polices. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relation to lending. Counsel members on dividend rates and cross-sell services offered at the credit union.
2. Accurately and efficiently processes transaction and service requests.
3. Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
4. Assist members in the completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes.
5. Process new account information including ensure compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debits cards, assist with set-up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products.
6. Provide loan applications and/or information to members and prospective members.
7. Process loan application and collect necessary documentation for proper analyzing from Consumer Loan Department. Closing of loans (document signing).
8. Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
9. Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary.
10. Knowledge of member services and products as well as applicable policies and procedures.
11. Knowledge of credit union loan services, policies, and procedures.

Other Duties:

1. Represent HCFCU in community events, as appropriate
2. Actively participate in credit union functions.
3. Other duties as assigned

Minimum Qualification Requirements:

1. High school degree or equivalent.
2. One year cash handling & customer service experience preferred.
3. Must be able to effectively and professionally communicate to both internal customers and external members.
4. Must have a basic PC knowledge.
5. Strong analytical and financial skills.
6. Able to multi-task, work under pressure and meet deadlines.
7. Lifting, pulling, pushing, and carrying up to 30lbs on occasion. Reasonable accommodation for qualified appliance available.

Location:  Hawaii Kai Branch

Primary Responsibilities:

Consistently provides an atmosphere of high-quality member service. Confidently supports credit union sales efforts and performs transaction for members regarding all share and loan products and services. Consult with members and provide solutions to match their needs.

Essential Duties:

1. Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and polices. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relation to lending. Counsel members on dividend rates and cross-sell services offered at the credit union.
2. Accurately and efficiently processes transaction and service requests.
3. Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
4. Assist members in the completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes.
5. Process new account information including ensure compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debits cards, assist with set-up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products.
6. Provide loan applications and/or information to members and prospective members.
7. Process loan application and collect necessary documentation for proper analyzing from Consumer Loan Department. Closing of loans (document signing).
8. Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
9. Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary.
10. Knowledge of member services and products as well as applicable policies and procedures.
11. Knowledge of credit union loan services, policies, and procedures.

Other Duties:

1. Represent HCFCU in community events, as appropriate
2. Actively participate in credit union functions.
3. Other duties as assigned

Minimum Qualification Requirements:

1. High school degree or equivalent.
2. One year cash handling & customer service experience preferred.
3. Must be able to effectively and professionally communicate to both internal customers and external members.
4. Must have a basic PC knowledge.
5. Strong analytical and financial skills.
6. Able to multi-task, work under pressure and meet deadlines.
7. Lifting, pulling, pushing, and carrying up to 30lbs on occasion. Reasonable accommodation for qualified appliance available.

Location:  Hawaii Kai Branch

Primary Responsibilities:

The Member Service Representative Supervisor manages and directs the daily activity of the teller staff and member service representatives per the established policies and procedures.  Ensures that members are served promptly and that the department balances at the end of the business day.  Utilizes knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions.

Essential Duties:

1. Coordinates the activities of the Operations and Loan area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations issues.
2. Maintains a clear understanding of the Core Processing System and Lending Platform and provides technical assistance to staff.
3. Recommends and administers policies and procedures for the Operations Department and Loan Departments.
4. Oversees the cash fund, maintaining a proper supply of vault cash, verifying cash received, and maintaining inventory of checks, traveler’s checks, and other negotiable instruments.
5. Ensures that each teller balances in total at the close of each business day and all monies and negotiable instruments are secured in accordance with established policies and procedures.
6. Maintains a thorough understanding of all applicable regulations and ensuring that applicable policies, procedures, and internal controls are followed by the staff.
7. Researches and resolves discrepancies in members’ accounts.
8. Assumes the duties of the Operations Manager when that person is not available.

Other Duties:

1. Represent HCFCU in community events, as appropriate.
2. Actively participate in credit union functions.
3. Other duties as assigned.

Minimum Qualification Requirements:

1. At least 3 years of previous branch supervisory experience required.
2. College degree preferred.
3. Must be able to effectively and professionally communicate (both in written and oral form) to both internal customers and external members.
4. Works effectively under pressure to meet critical deadlines and make sound decisions.
5. Demonstrated leadership skills.
6. Strong computer (Word and Excel) skills
7. Ability to work flexible hours

Location: Main

Primary Responsibilities:

The accountant is responsible for the bookkeeping and other related duties.

Essential Duties:

1)General bookkeeping duties, including but not limited to verifying the daily work and summaries of all employees; posting journal entries to the General Ledger, verifying balances of the general ledger and appropriate subsidiaries, reconciliation of various accounts, adjusting entries, accrual entries, settlement of funds for participation loans, payment of expenses and other accounts payables, monitoring the balances of daily accounts, IRA and back-up withholding tax deposits and reporting, etc2)Assists in the maintenance of the investment portfolio.3)Post daily transactions to the Cash Journal, General Ledger, and appropriate subsidiary ledgers.4)Reconciliation of various bank accounts.  Monitor balances of the daily accounts.5)Payment of expenses and other accounts payables.6)Assists with the preparation of financial reports. 7)To provide positive member experiences at every touch point (multiple delivery channels).  Provide members with information concerning the credit union, its products, services and policies.8)Serves as a back-up for other Accounting Department personnel.9)Assists in maintaining the furniture and equipment record.

Other Duties:

1)Represent HCFCU in community events, as appropriate.2)Actively participate in credit union functions.3)Other duties as assigned.

Minimum Qualification Requirements:

1)Accounting degree preferred.2)Requires 3 years accounting experience, 5 years preferred.  Previous experience in financial institutions preferred.  Must have basic knowledge of accounting practices and principles.3)Must be organized, analytical with an attention to detail and able to meet deadlines with the ability to simultaneously manage multiple projects/tasks. 4)Must be able to communicate (both in oral and written form) effectively and professionally to internal and external customers.

Location: Main

Primary Responsibilities:

Responsible for evaluating Real Estate loan applications by analyzing credit reports, income, assets, and debt to assess risk, ensuring compliance with policies and regulations, and making approval/denial decisions, while also communicating with loan officers/members and maintaining loan file accuracy.

Essential Duties:

1. Evaluate residential loan files/applications for qualification to various loan programs available.
2. Underwrite all Real Estate related loans to provide proper representations and warranties to investors.
3. Review purchase contracts, appraisals, property standards to meet investor, state and federal guidelines.
4. Underwrite loan files to include necessary documentation ensuring compliance with investor and industry guidelines and qualifications.
5. Maintain updates, changes and have a clear understanding of applicable regulations and disclosures to investor, mortgage lender, mortgage insurance companies and credit union service organizations.
6. Ability to identify, define, provide specific detailed information and responses with regards to questions and concerns on a timely basis.
7. Knowledge of investor and loan program guidelines including but not limited to FHLMC, FNMA, FHA, VA, HELOC, various credit union real estate products and services as well as insurance companies.
8. Able to read, analyze and comprehend common, technical and legal industry forms and documents specific to the real estate and credit union lending industry.
9. Must be able to work with little supervision, possess efficient and accurate record organization, management and accountability skills necessary to work effectively under pressure to meet critical deadlines and make sound decisions.
10. Communicate verbally, effectively and professionally with credit union officials, third party vendors, regulators and investors.
11. Knowledgeable in credit union policy, practices and procedure.

Other Duties:

1)Represent HCFCU in community events, as appropriate.2)Actively participate in credit union functions.3)Other duties as assigned.

Minimum Qualification Requirements:

1. Bachelors’ Degree in Business and or 7-10 years’ experience in the real estate lending industry.
2. NMLS License.
3. Must possess effective written and verbal communication skills.
4. PC knowledge, word processing, email, spreadsheet and other related applications.
5. Ability to work flexible hours

Location: Main

Primary Responsibilities:

The Support Services Manager is responsible for marketing and promoting of the credit union. 

Essential Duties:

1. Marketing Strategy & Planning – Develop and execute the Credit Union’s overall marketing strategy, annual marketing plan, marketing calendar, and budget in alignment with organizational goals.2. Advertising & Campaign Management – Plan, develop, and manage marketing campaigns and promotions that support membership, deposit, loan, product, and service growth.3. Brand & Communications – Manage the Credit Union’s brand and oversee all member and public communications, including advertising, promotional materials, newsletters, signage, and other marketing content.4. Digital Marketing – Oversee the Credit Union’s website, social media, email marketing, digital advertising, and other digital channels to increase engagement and strengthen the Credit Union’s online presence.5. Community & Public Relations – Manage community outreach, sponsorships, events, public relations, and promotional activities that enhance the Credit Union’s visibility and reputation.6. Department & Vendor Management – Supervise, train, and develop the Marketing staff while managing marketing vendors, agencies, media partners, and other outside resources.7. Analytics, Research & Compliance – Monitor marketing performance, market trends, and member needs; evaluate campaign effectiveness and return on investment; provide recommendations to management; and ensure marketing activities comply with applicable laws, regulations, and Credit Union policies. 

Other Duties:

1. Represent HCFCU in community events, as appropriate.2. Actively participate in credit union functions.3. Other duties as assigned.

Minimum Qualification Requirements:

1. Minimum 5 years of marketing experience, preferably in a financial institution.2. Proficiency with Microsoft Office and common marketing, graphic design, social media, email and analytics platforms.3. Previous management or supervisory experience required.4. Must be able to communicate (both in oral and written form) effectively and professionally to internal and external customers 5. Must be analytical, organized, detail oriented and able to meet deadlines6. Bachelor’s degree in Marketing, Communications of Business Administration, or a related field preferred; equivalent combination of education and experience may be considered.