Primary Responsibilities:

The Teller II is responsible to accurately process member’s transactions while providing the member with a positive, memorable experience.  The Teller II position is also responsible to open new accounts and effectively profile new and existing members and make appropriate suggestions for products and services (both loans and deposits) to help them meet/exceed their financial objectives.

Essential Duties:

1. Responsible to ensure positive member experiences at every touch point (in person, over the phone, etc.)  Ensure that new and existing members are provided information concerning the Credit Union, its products, services and policies.  Actively engage members and ensures they are effectively profiled, educated and when appropriate, cross-sold additional products/services (both loans and deposits) to help them meet/exceed their financial objectives.  Able to also actively engage members while opening new accounts and adding additional services to their relationship with the Credit Union.
2. Maintains a clear understanding of applicable regulations and disclosures, and the Credit Union’s policies and procedures.  Responsible to comply with these rules and regulations as it pertains to the handling of cash and negotiable items and the servicing of member’s accounts.
3. Processes all transactions in an accurate and efficient manner, keeping cash differences and non-policy losses at a minimum.
4. Address member’s questions/concerns, including any required research.  Provide members with effective solutions and alternatives in a timely manner, or, as applicable, refer them to the proper person for specific information and assistance.
5. Builds, retains and acquires member relationships to achieve sales and service goals for the branch.  Participates in cross training opportunities to gain additional knowledge.  Actively participates in all branch/Credit Union sales promotions and campaigns, including but not limited to outbound member calls and referrals.

Minimum Qualification Requirements:

1. One year cash handling & customer service experience preferred.
2. Must be able to effectively and professionally communicate to both internal customers and external members.
3. Must have a basic PC knowledge.
4. New Accounts experience preferred.

Location:  Main Branch

Primary Responsibilities:

Consistently provides an atmosphere of high-quality member service. Confidently supports credit union sales efforts and performs transaction for members regarding all share and loan products and services. Consult with members and provide solutions to match their needs.

Essential Duties:

1. Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and polices. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relation to lending. Counsel members on dividend rates and cross-sell services offered at the credit union.
2. Accurately and efficiently processes transaction and service requests.
3. Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
4. Assist members in the completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes.
5. Process new account information including ensure compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debits cards, assist with set-up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products.
6. Provide loan applications and/or information to members and prospective members.
7. Process loan application and collect necessary documentation for proper analyzing from Consumer Loan Department. Closing of loans (document signing).
8. Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
9. Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary.
10. Knowledge of member services and products as well as applicable policies and procedures.
11. Knowledge of credit union loan services, policies, and procedures.

Other Duties:

1. Represent HCFCU in community events, as appropriate
2. Actively participate in credit union functions.
3. Other duties as assigned

Minimum Qualification Requirements:

1. High school degree or equivalent.
2. One year cash handling & customer service experience preferred.
3. Must be able to effectively and professionally communicate to both internal customers and external members.
4. Must have a basic PC knowledge.
5. Strong analytical and financial skills.
6. Able to multi-task, work under pressure and meet deadlines.
7. Lifting, pulling, pushing, and carrying up to 30lbs on occasion. Reasonable accommodation for qualified appliance available.

Location:  Hawaii Kai Branch

Primary Responsibilities:

Consistently provides an atmosphere of high-quality member service. Confidently supports credit union sales efforts and performs transaction for members regarding all share and loan products and services. Consult with members and provide solutions to match their needs.

Essential Duties:

1. Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and polices. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relation to lending. Counsel members on dividend rates and cross-sell services offered at the credit union.
2. Accurately and efficiently processes transaction and service requests.
3. Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
4. Assist members in the completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes.
5. Process new account information including ensure compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debits cards, assist with set-up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products.
6. Provide loan applications and/or information to members and prospective members.
7. Process loan application and collect necessary documentation for proper analyzing from Consumer Loan Department. Closing of loans (document signing).
8. Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
9. Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary.
10. Knowledge of member services and products as well as applicable policies and procedures.
11. Knowledge of credit union loan services, policies, and procedures.

Other Duties:

1. Represent HCFCU in community events, as appropriate
2. Actively participate in credit union functions.
3. Other duties as assigned

Minimum Qualification Requirements:

1. High school degree or equivalent.
2. One year cash handling & customer service experience preferred.
3. Must be able to effectively and professionally communicate to both internal customers and external members.
4. Must have a basic PC knowledge.
5. Strong analytical and financial skills.
6. Able to multi-task, work under pressure and meet deadlines.
7. Lifting, pulling, pushing, and carrying up to 30lbs on occasion. Reasonable accommodation for qualified appliance available.

Position Title:  BRANCH MANAGER   

Department:   Operations                                      FLSA Status:   Exempt    Non-Exempt 

Location:          Hawaii Kai Branch

Primary Responsibilities:

The Branch Manager is responsible for the overall management and daily operations of the credit union branch. This position provides leadership to branch staff, delivers exceptional member experience, ensures operational efficiency and accuracy, and supports the credit union’s sales, service, and growth objectives. The Branch Manager is responsible for maintaining compliance with all applicable laws, regulations, policies, and procedures.

Essential Duties:

1. Branch Leadership & Staff Management – Lead, coach, and develop branch employees; establish performance expectations; conduct staff meetings and performance evaluations; and promote teamwork, accountability, and a positive work environment.
2. Member Service & Relationship Management – Ensure members receive professional, courteous, and efficient service. Resolve member concerns and build strong relationships that support member retention, satisfaction, and loyalty.
3. Branch Operations – Oversee daily branch operations, including cash controls, balancing, vault and security procedures, opening and closing, staffing, scheduling, and operational efficiency. Ensure accurate and timely completion of all branch activities.
4. Lending & Business Development – Promote the credit union’s loan and deposit products and services. Identify member needs, generate referrals, support lending activities, and develop relationships within the branch’s community and market area.
5. Compliance & Risk Management – Ensure compliance with credit union policies, procedures, NCUA regulations, BSA/AML requirements, security protocols, and other applicable laws and regulations. Maintain appropriate internal controls and promptly address operational or compliance concerns.
6. Performance & Financial Results – Monitor branch performance, including deposits, loans, account growth, service quality, and other established goals. Develop and implement strategies to achieve branch objectives and contribute to the overall success of the credit union.
7. Community & Credit Union Representation – Represent the credit union professionally in the community, participate in business development and community activities, and promote the credit union’s mission, products, services, and brand.
8. Core Competencies to include Leadership, Member Service, Communication, Sales & Business Development, Compliance, Problem Solving, Teamwork, and Accountability.

Other Duties:

1. Represent HCFCU in community events, as appropriate.
2. Actively participate in HCFCU functions.
3. Other duties as assigned.

Minimum Qualification Requirements:

1. At least 7 years of previous branch management experience required.  Previous Sales Management experience, to include but not limited to effective profiling and building member relationships preferred.
2. Must be able to effectively and professionally communicate (both in written and oral form) to both internal customers and external members.
3. Works effectively under pressure to meet critical deadlines and make sound decisions.
4. Strong computer (Word and Excel) skills
5. Ability to work flexible hours
6. College degree preferred.

Location: Main

Primary Responsibilities:

The Support Services Manager is responsible for marketing and promoting of the credit union. 

Essential Duties:

1. Marketing Strategy & Planning – Develop and execute the Credit Union’s overall marketing strategy, annual marketing plan, marketing calendar, and budget in alignment with organizational goals.2. Advertising & Campaign Management – Plan, develop, and manage marketing campaigns and promotions that support membership, deposit, loan, product, and service growth.3. Brand & Communications – Manage the Credit Union’s brand and oversee all member and public communications, including advertising, promotional materials, newsletters, signage, and other marketing content.4. Digital Marketing – Oversee the Credit Union’s website, social media, email marketing, digital advertising, and other digital channels to increase engagement and strengthen the Credit Union’s online presence.5. Community & Public Relations – Manage community outreach, sponsorships, events, public relations, and promotional activities that enhance the Credit Union’s visibility and reputation.6. Department & Vendor Management – Supervise, train, and develop the Marketing staff while managing marketing vendors, agencies, media partners, and other outside resources.7. Analytics, Research & Compliance – Monitor marketing performance, market trends, and member needs; evaluate campaign effectiveness and return on investment; provide recommendations to management; and ensure marketing activities comply with applicable laws, regulations, and Credit Union policies. 

Other Duties:

1. Represent HCFCU in community events, as appropriate.2. Actively participate in credit union functions.3. Other duties as assigned.

Minimum Qualification Requirements:

1. Minimum 5 years of marketing experience, preferably in a financial institution.2. Proficiency with Microsoft Office and common marketing, graphic design, social media, email and analytics platforms.3. Previous management or supervisory experience required.4. Must be able to communicate (both in oral and written form) effectively and professionally to internal and external customers 5. Must be analytical, organized, detail oriented and able to meet deadlines6. Bachelor’s degree in Marketing, Communications of Business Administration, or a related field preferred; equivalent combination of education and experience may be considered.

Position Title:  CONSUMER LOAN CLERK

Department:   Consumer Loan                               FLSA Status   Exempt     Non-Exempt

Primary Responsibilities:

The Consumer Loan Clerk provides administrative and operational support for the Consumer Loan Department. This role ensures loan applications and supporting documentation are accurate, complete, compliant with regulations, and processed efficiently to support a positive member experience.  This position is under the general supervision of the Consumer Loan Manager.

Essential Duties:

1. Responsible for ensuring positive member experience at every touch point (in person, over the phone, etc.). 
2. Receive and review loan applications for completeness.
3. Verify applicant information, including income, employment, identification, and supporting documents.
4. Interviews loan applicants and provide necessary information for the Loan Officers to derive at a prudent decision.
5. Input and update loan data within the loan operating system.
6. Assist members with loan-related inquiries.
7. Order and review supporting documents such as credit reports, title information, and insurance verification.
8. Prepares loan documents, schedule loan closings.
9. Ensure all required documents are obtained prior to funding.
10. Ensure compliance with federal, state, and institutional lending regulations, policies, and procedures.
11. Track outstanding documentation and follow up with applicants to obtain missing information.
12. Assist with consumer loan audits.

Other Duties:

1. Knowledge of Hawaii Central’s products & services.
2. Offer ancillary loan products and services.
3. Ability to work independently and as part of a team.
4. Actively participate in credit union functions.
5. Perform other duties as assigned.

Minimum Qualification Requirements:

1. High School diploma or equivalent required.
2. Must be able to effectively and professionally communicate (both in written and oral form) to both internal and external members.
3. Previous experience in banking, credit union operations, lending, or customer service preferred.