“Learning that Forbes ranked Hawaii Central Federal Credit Union among the top credit unions in the State was confirmation that we continue to accomplish what we set out to do as an organization, in service to our community, more than 85 years ago,” said Board Chairman Neil Shimogawa. “First and foremost, I want to thank our members who make our mission of service possible, and I want to recognize the staff and management who continue to live a motto of People Helping People.”

The ranking was a combination of Google reviews between March 2020 and April 2023, accounting for 20% of scoring, and a nationwide Best-in-State survey, accounting for 80% of scoring. In the survey, members were asked to rank credit unions on criteria to include customer service, quality of financial advice offered by representatives, transparency and reasonability of fees, website navigation, in- branch services and level of trust, overall.

Hawaii Central Federal Credit Union is the smallest in terms of staff size. With only thirty-nine employees, Hawaii Central Federal Credit Union was ranked above two credit unions in the top five with considerably larger staff – a credit union with more than quadruple the staff and another just under triple the staff.

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