Scam and Fraud Alerts
Protect yourself against fraud and scams by staying up to date on the latest scams and fraud alerts.
Fraud Alert: Phone Scam (10/17/24)
It has come to our attention that members are receiving calls from our phone number claiming to be Hawaii Central FCU staff and asking for Debit Card and other account information. This is a scam. Do not give out any sensitive information.
Hawaii Central FCU staff will never ask for your account number, login information or any other confidential information unless the call or inquiry is initiated by the member. All calls from Hawaii Central FCU staff will come from our main line (808) 536-3677, or our VISA Fraud Department (888) 918-7313 or a fraud text alert from 91937. If you receive a suspicious call, text, email or letter, please contact us at (808) 536-3677 or through video chat on our website to verify what you received was really from Hawaii Central FCU.
Fraud Alert: Phone Scam (9/13/23)
It has come to our attention that members are receiving calls from our phone number claiming to be Hawaii Central FCU staff and asking for Debit Card and other account information. This is a scam. Do not give out any sensitive information.
Hawaii Central FCU staff will never ask for your account number, login information or any other confidential information unless the call or inquiry is initiated by the member. All calls from Hawaii Central FCU staff will come from our main line (808) 536-3677, or our VISA Fraud Department (888) 918-7313 or a fraud text alert from 91937. If you receive a suspicious call, text, email or letter, please contact us at (808) 536-3677 or through video chat on our website to verify what you received was really from Hawaii Central FCU.
Fraud Alert: Spoofing (5/30/23)
Reoccurring Sheriff impersonator incidents have prompted the Department of Public Safety Sheriff Division to issue additional scam warnings. In recent weeks, several people have had callers, claiming to be deputy sheriffs, tell them that they have outstanding warrants because they failed to appear in court. One scammer even told a woman that she failed to appear at a hearing she was summoned to for her expert testimony. She was instructed to post a “surety bond” to freeze charges against her.
Fraud Alert: Juice Jacking (4/27/23)
In a recent FCC advisory, travelers were warned about juice jacking, a cyber-attack method used to harvest personal data from personal devices at public charging stations, oftentimes found in airports and infected with malware aimed at stealing your data.
To guard against being a potential victim of juice jacking, the FCC offers the following tips:
- If using a public port and prompted to “share data”, select “charge only”.
- Use an AC power outlet instead of a public USB charging station.
- When traveling, remember to bring your own USB cables and AC/car chargers.
- Consider using portable chargers and external batteries.
- Find a trusted supplier to purchase a charging-only cable to prevent data from transmission during charging.
Fraud Alert: Phone Scam (4/20/23)
Scammers use technology called “spoofing” to manipulate caller ID names and phone numbers. We are aware of recent scam calls claiming to be Hawaii Central and asking for Debit Card information. This is a scam. Do not give out any sensitive information.
Fraud Alert: Phone Scam (3/9/23)
It has come to our attention that members are receiving calls from our phone number claiming to be Hawaii Central FCU staff and notifying the member that there has been fraudulent activity with their card. This is a scam. Do not click on any unusual links or give out any sensitive information.
Hawaii Central FCU staff will never ask for your account number, login information or any other confidential information unless the call or inquiry is initiated by the member. All calls from Hawaii Central FCU staff will come from our main line (808) 536-3677, or our VISA Fraud Department (888)918-7313 or a fraud text alert from 91937. If you receive a suspicious call, text, email or letter, please contact us at (808) 536-3677 or through video chat on our website to verify what you received was really from Hawaii Central FCU.