Primary Responsibilities:

The Teller II is responsible to accurately process member’s transactions while providing the member with a positive, memorable experience.  The Teller II position is also responsible to open new accounts and effectively profile new and existing members and make appropriate suggestions for products and services (both loans and deposits) to help them meet/exceed their financial objectives.

Essential Duties:

1. Responsible to ensure positive member experiences at every touch point (in person, over the phone, etc.)  Ensure that new and existing members are provided information concerning the Credit Union, its products, services and policies.  Actively engage members and ensures they are effectively profiled, educated and when appropriate, cross-sold additional products/services (both loans and deposits) to help them meet/exceed their financial objectives.  Able to also actively engage members while opening new accounts and adding additional services to their relationship with the Credit Union.
2. Maintains a clear understanding of applicable regulations and disclosures, and the Credit Union’s policies and procedures.  Responsible to comply with these rules and regulations as it pertains to the handling of cash and negotiable items and the servicing of member’s accounts.
3. Processes all transactions in an accurate and efficient manner, keeping cash differences and non-policy losses at a minimum.
4. Address member’s questions/concerns, including any required research.  Provide members with effective solutions and alternatives in a timely manner, or, as applicable, refer them to the proper person for specific information and assistance.
5. Builds, retains and acquires member relationships to achieve sales and service goals for the branch.  Participates in cross training opportunities to gain additional knowledge.  Actively participates in all branch/Credit Union sales promotions and campaigns, including but not limited to outbound member calls and referrals.

Minimum Qualification Requirements:

1. One year cash handling & customer service experience preferred.
2. Must be able to effectively and professionally communicate to both internal customers and external members.
3. Must have a basic PC knowledge.
4. New Accounts experience preferred.

Primary Responsibilities:

Consistently provides an atmosphere of high-quality member service. Confidently supports credit union sales efforts and performs transaction for members regarding all share and loan products and services. Consult with members and provide solutions to match their needs.

Essential Duties:

1. Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and polices. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relation to lending. Counsel members on dividend rates and cross-sell services offered at the credit union.
2. Accurately and efficiently processes transaction and service requests.
3. Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
4. Assist members in the completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes.
5. Process new account information including ensure compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debits cards, assist with set-up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products.
6. Provide loan applications and/or information to members and prospective members.
7. Process loan application and collect necessary documentation for proper analyzing from Consumer Loan Department. Closing of loans (document signing).
8. Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
9. Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary.
10. Knowledge of member services and products as well as applicable policies and procedures.
11. Knowledge of credit union loan services, policies, and procedures.

Other Duties:

1. Represent HCFCU in community events, as appropriate
2. Actively participate in credit union functions.
3. Other duties as assigned

Minimum Qualification Requirements:

1. High school degree or equivalent.
2. One year cash handling & customer service experience preferred.
3. Must be able to effectively and professionally communicate to both internal customers and external members.
4. Must have a basic PC knowledge.
5. Strong analytical and financial skills.
6. Able to multi-task, work under pressure and meet deadlines.
7. Lifting, pulling, pushing, and carrying up to 30lbs on occasion. Reasonable accommodation for qualified appliance available.

Member Service Representative Supervisor

Location:  Hawaii Kai Branch

Primary Responsibilities:

The Member Service Representative Supervisor manages and directs the daily activity of the teller staff and member service representatives per the established policies and procedures.  Ensures that members are served promptly and that the department balances at the end of the business day.  Utilizes knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions.

Essential Duties:

1. Coordinates the activities of the Operations and Loan area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations issues.
2. Maintains a clear understanding of the Core Processing System and Lending Platform and provides technical assistance to staff.
3. Recommends and administers policies and procedures for the Operations Department and Loan Departments.
4. Oversees the cash fund, maintaining a proper supply of vault cash, verifying cash received, and maintaining inventory of checks, traveler’s checks, and other negotiable instruments.
5. Ensures that each teller balances in total at the close of each business day and all monies and negotiable instruments are secured in accordance with established policies and procedures.
6. Maintains a thorough understanding of all applicable regulations and ensuring that applicable policies, procedures, and internal controls are followed by the staff.
7. Researches and resolves discrepancies in members’ accounts.
8. Assumes the duties of the Operations Manager when that person is not available.

Other Duties:

1. Represent HCFCU in community events, as appropriate.
2. Actively participate in credit union functions.
3. Other duties as assigned.

Minimum Qualification Requirements:

1. At least 3 years of previous branch supervisory experience required.
2. College degree preferred.
3. Must be able to effectively and professionally communicate (both in written and oral form) to both internal customers and external members.
4. Works effectively under pressure to meet critical deadlines and make sound decisions.
5. Demonstrated leadership skills.
6. Strong computer (Word and Excel) skills
7. Ability to work flexible hours