We're Tidying Up!
HCFCU Processing System Update
HCFCU is making important updates to our core processing system to better serve our members. The core processing system is the computer system that Hawaii Central FCU uses to maintain members’ information, along with processing transactions. As the credit union continues to grow, it is necessary for us to utilize a more robust core processor in order to offer our members more convenient products and services in the future.
Please review the important information below:
Important Dates
Wednesday, January 30, 2019
- Beginning at approximately 10pm HST, members will have limited access to their accounts via their debit cards. Please ensure you have enough cash on hand or alternate methods of payment. Debit card functionality is scheduled to be fully restored by approximately 3pm HST on February 2, 2019.
Thursday, January 31, 2019 @ 5:00PM
- All branches will be CLOSED beginning at 5PM.
- Telephone banking (aka TOPS), online banking and our mobile app, including all online services such as Bill Pay, credit card access, e-Alerts, e-Statements and online loan applications will be unavailable.
- Shared Branching will be unavailable
- Last day to print/save e-statements (for currently enrolled users).
Friday, February 1, 2019
- All branches will be closed as we work to complete the upgrade.
- Online banking, telephone banking and mobile apps will remain unavailable.
- All shared branching functions will be unavailable.
Saturday, February 2, 2019
- Our new online banking system, It’s Me 247 Online banking, and CU*Talk Telephone Banking will be available by 12pm (our mobile app will be available within a week)
- All shared branching functions will continue to be unavailable.
- Debit cards are scheduled to be fully functional by approximately 3pm HST
Monday, February 4, 2019
- Normal office hours resume and we will be open at 8am.
- Our new Bill Pay system will be available for users of It’s Me 247 Online Banking
Preparation Checklist
Use this checklist to help you prepare ahead of time.
- Be aware of our downtime – know when branches and online services will be unavailable.
- Carry a secondary form of payment – for example your HCFCU credit card or cash.
- Complete in-branch transactions prior to close of business on Thursday, January 31, 2019. We’ll be closed on Friday, February 1, 2019.
- Take note of when your loan is due. If it’s during the upgrade weekend, plan to make your payment so it reaches us early in the week of January 28, 2019.
- Utilize Night Depositories at MAIN Branch and HARKNESS Branch, to drop off deposits or to make loan payments. These items will be posted on Saturday, February 2, 2019
- Complete online and mobile banking transactions before 5pm on Thursday, January 31, 2019. Online banking will be available by 12pm on February 2, 2019. Mobile banking will be available later within a week after.
- Bill Pay/Person-to-Person/Account-to-Account information will NOT transfer to our new system. Please take screenshots or write down all pertinent information for easy reference and setup after systems are back online.
Important Details
Account Numbers
- All member numbers will remain the same
- All member Share Draft numbers will remain the same
- HCFCU’s routing number of 321378990 will remain the same
Debit Cards and Credit Cards
- Debit cards will not be reissued. PINs will remain the same. Members will have limited access from approximately 10pm HST on January 30, 2019 to approximately 3pm HST on February 2, 2019.
- HCFCU credit cards will NOT be affected. They will continue to work as normal during and after the upgrade. You will NOT be receiving a new card.
Check Clearings, ACH and Payroll
- All direct deposits, payroll deductions/distributions, social security or ACH deposits will continue. Please review your transactions for correctness.
- All automatic loan payments (ACH origination) we have established for you, will continue as normal. (This does not include those you may have setup in Online Banking.)
- You may use your HCFCU checks as normal.
Loans
- Some loan due dates and monthly payments have changed and affected members have been notified.
- All automatic loan payments (ACH origination) we have established for you, will continue as normal. (This does not include those you may have setup in Online Banking.)
- All loans will appear on your Combined Member Statement.
- Members with a Home Equity Line of Credit will also receive a separate Loan Billing Statement for that loan.
Telephone Banking
- Our Telephone Banking system (TOPS) will be unavailable from 5pm HST on Thursday, January 31, 2019.
- Beginning at approximately 12pm HST February 2, 2019, CU*Talk will be our new telephone banking system. The new phone number will be 833-220-4584 or you may call our main line at 808-536-3677 and select the appropriate option.
- Users will be required to input your member number and the last 4 digits of the primary members Social Security Number as your PIN. You will be prompted to change your PIN after your initial login.
Member Statements
- January Member Statements will appear as it does today. Beginning with your February statement (which you will receive in March), you will see a new and improved format.
- All members (including e-statement users) will receive a printed January statement.
- All loans will appear on your Combined Member Statement.
- Members with a Home Equity Line of Credit will also receive a separate Loan Billing Statement for that loan.
- If you need a copy of a statement, you may request a copy by phone, email or at a branch office (fees may apply).
Online Services
Online Banking
- Our new It’s Me 247 Online Banking system will be available by 12pm on Saturday, February 2, 2019. Keep in mind that there will likely be a flood of activity as members re-enroll in the new service. This may cause the site to run slower than normal or it may take a few attempts to access your account.
- All members will need to re-enroll in Online Banking. Please follow the steps below:
- Visit www.hawaiicentral.org and utilize the login box on the homepage.
- Type in your Member Number as your username
- Type in that last four digits of the Social Security Number (SSN) and the 4 digit birth year for the Primary Member (i.e. 12342019, where 1234 is the SSN and 2019 is the birth year), then click CONTINUE.
- Create a new secure password and type it into each New Password field. For your security, passwords must be a minimum of ten characters and contain at least 3 of the following criteria (lowercase, uppercase, number and special character).
- Click Change My Password to save it.
- Type in the answers to three unique Security Questions (not case sensitive).
- Click Save My Questions.
- Accept the Terms and Conditions of Use (scroll to the bottom to accept).
- Create a new Personal Username (word or phrase with a maximum of 21 characters. It cannot contain your account number, first or last name).
- Click change My Username to save it and you’re done!
- Note: The username and password you create during your first-time login, will also be used to log in to It’s Me 247 Mobile Banking.
- Features of our new It’s Me 247 Online Banking
- Apply for a loan
- Check balances
- View the date and amount of your transactions, including deposits, withdrawals and transfers conducted from February 1, 2019
- Verify certain checks have cleared
- Read a message from the credit union
- Stop payment on a check
- View eStatements
- Pay bills online
- View images of canceled checks
- Transfer funds between accounts, enter text that describes a transaction at the time of the transfer
- Make loan payments from funds in their account
- Setup or change automatic transfers (previously scheduled transfers will not carry over)
- Request that a credit union employee contact them
- Setup eAlerts (old alerts will not carry over)
- View dividend details on open and closed accounts
- Sign up to receive eNotices (old eNotices will not carry over)
- Adjust how paycheck and other electronic deposits are handled
- Review loan payoff amounts and due dates
- Check current loan/savings/certificate rates
- Initiate opening of additional savings accounts
- Change your username, password and security questions and receive reminders to change password
Mobile App
- All users of our iOS and Android mobile apps will be required to download/upgrade our new Its Me 247 Mobile App once they are available. We will be notifying everyone by email once the updated app is available in either iTunes or the Google Play Store. The updated app will have a white background with purple logo versus the purple background with white logo as you have today.(illustrate with current and new app icons)
- iOS users
- If you are an iPhone user, the app is expected to be available by Monday, February 11, 2019. If your device is set to automatically download the newest version, no action is necessary. Otherwise, you will need to manually update the app.
- If you use our iPad app, you will need to download our new app. We will only have 1 app that can be used on both the iPhone and iPad.
- Android users
- You will need to download our new app. We expect it to be available by Wednesday, February 6, 2019. We will email users when it becomes available.
Bill Pay/Popmoney/Account-to-Account (A2A)
- Any payments scheduled after January 31, 2019 will NOT be processed.
- Keep track of payees and ebills stored in existing system because they will NOT be transferred over and need to be re-entered into the new bill pay system. Please write down payee names, account numbers, address, payment amounts, frequency, etc. Helpful hint: Log in to Online Banking prior to January 31, 2019 and make note/take screenshots of your information to make this process easy.
- Bill Pay will resume on Monday, February 4.
eStatements
- Members currently enrolled will receive our new and improved e-statements beginning with their February statement in March.
- Existing users should print/save past e-statements prior to January 31, 2019.
Online VISA Credit Card Access
- Members currently enrolled will need to re-validate their email address when accessing this part of the system.
Money Central
- Service will be discontinued on January 31, 2019.
- New service may be added in the future.
Transfers/Loan Payments
- All scheduled transfers and payments made within online banking will not transfer over after January 31, 2019. Please make other arrangements ahead of time. Once our new system is up, you may setup your transfers and payments.
- Helpful hint: Log in to Online Banking prior to January 31, 2019 and make note/take screenshots of your information to make this process easy.
eAlerts and eNotices
- These settings will not be transferred to our new system.
- More options will be available on our new system once you login.
Equal Housing Lender | Federally Insured by NCUA
Your savings federally insured to at least $250,000. National Credit Union Administration, a U.S. Government Agency.
